Privacy Policy
How MaxForceFlow protects and manages your personal information
At MaxForceFlow, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you work with us on presentation and video projects. We're committed to being transparent about our data practices and giving you control over your information.
This privacy policy applies to all services provided by MaxForceFlow, including our presentation design, video assembly, and related IT services. If you have questions about anything in this policy, we encourage you to reach out.
Information We Collect
Contact Information
We collect your name, email address, phone number, and business details when you reach out for our services. This helps us communicate effectively about your project needs and deliver completed work.
Project Materials
You provide us with content, images, videos, brand materials, and other assets needed for your presentations and videos. We handle these materials with care and use them solely for your project.
Technical Data
We may collect technical information like IP addresses, browser types, and device information when you visit our website. This helps us improve our online services and troubleshoot any issues.
Communication Records
We keep records of our conversations, emails, and meetings to ensure we understand your requirements correctly and can provide consistent service throughout your project.
How We Use Your Information
We use your personal information to deliver the presentation and video services you've requested. This includes creating your materials, communicating about project progress, sending you completed work, and handling any revisions you need.
Your project materials are used exclusively for creating your presentations and videos. We don't repurpose your content for other clients or use it in our marketing without explicit permission. Sometimes we might ask if we can showcase completed work as portfolio examples – but this is always optional.
Service Delivery Purposes
Information Sharing and Disclosure
We don't sell your personal information to anyone. We only share information when it's necessary to complete your project or when required by law. Here's when we might share information:
If your project requires specialized skills or resources, we might work with trusted freelancers or contractors. These individuals sign confidentiality agreements and only receive the information necessary to complete their part of the work.
Limited Sharing Scenarios
Your Privacy Rights
Under Philippine data protection laws, you have several rights regarding your personal information. We respect these rights and make it easy for you to exercise them.
You can request copies of the personal information we have about you. We'll provide this within 30 days of your request.
If any information we have is incorrect or outdated, let us know and we'll fix it promptly.
You can request deletion of your personal information, though we may need to keep some records for legal or business purposes.
You can ask us to limit how we use your information while we resolve any disputes or concerns you have.
You can request your data in a format that allows you to transfer it to another service provider if needed.
If we're processing your data based on consent, you can withdraw that consent at any time.
To exercise any of these rights, simply contact us at info@maxforceflow.com or call +63496943570. We'll respond to your request promptly and help you understand what options are available.
How We Protect Your Information
We take data security seriously and use multiple layers of protection to keep your information safe. Our approach combines technical safeguards with careful business practices.
Secure Storage
Files are stored on encrypted cloud services with access controls and regular security updates.
Access Controls
Only team members working on your project can access your materials, using secure login systems.
Regular Backups
We maintain secure backups to prevent data loss while ensuring backup security matches our primary storage.
Secure Transfer
Files are transferred using encrypted connections and secure sharing platforms with expiring access links.
While we work hard to protect your information, no security system is perfect. We regularly review and update our security practices to address new threats and maintain strong protection for your data.
Data Retention and Deletion
We keep your personal information only as long as necessary to provide our services and meet legal requirements. Here's our general approach to data retention:
Project files and communications are typically kept for two years after project completion. This allows us to provide support, handle any questions, and maintain quality records. After this period, we delete project materials unless you specifically request longer retention.
Retention Timeline
You can request earlier deletion of your information at any time. We'll honor these requests while considering any legal obligations to maintain certain business records.
International Data Transfers
Most of your data is processed and stored within the Philippines. However, some of the cloud services and tools we use may store data on servers in other countries, including the United States and other regions with strong data protection standards.
When data is transferred internationally, we ensure these transfers comply with Philippine data protection laws and that receiving countries provide adequate protection for your information. We only work with service providers who meet international security and privacy standards.
Website and Cookie Information
Our website uses minimal cookies and tracking technologies. We primarily use basic analytics to understand how visitors use our site and identify technical issues that need fixing.
We don't use advertising cookies or share website data with advertising networks. Any cookies we use are focused on site functionality and basic performance monitoring. You can disable cookies in your browser settings without affecting your ability to contact us or learn about our services.
Changes to This Privacy Policy
We may update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify existing clients by email and post the updated policy on our website.
The "Last Updated" date at the top of this policy shows when it was most recently revised. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
We're committed to addressing any privacy concerns you might have. Whether you want to exercise your data rights, ask questions about our practices, or report a privacy issue, we're here to help.
We typically respond to privacy inquiries within 48 hours during business days. For complex requests, we may need additional time but will keep you informed about our progress.